Frequently Asked Questions

General Questions

What makes Hybrid Lynx different from other language service providers?

Hybrid Lynx uniquely combines human expertise with AI technology to deliver superior language services. Our differentiators include:

Proprietary Elixir platform for AI-powered self-serve translations
24/7/365 availability across 200+ languages
Industry-specific expertise with certified specialists
ISO 9001:2015 and ISO 17100:2015 certifications
Custom AI model development capabilities alongside traditional services

What is your typical turnaround time for urgent projects?

We offer 24-hour rush delivery for most document types under 10,000 words. Our standard turnaround times are:

Emergency (same-day): Available for documents under 2,000 words
Rush (24 hours): Documents up to 10,000 words
Standard (2-3 business days): Documents up to 25,000 words
Large projects (5+ days): Custom timeline based on scope
Real-time services: Immediate availability for interpretation

How do you ensure data security and confidentiality?

We maintain enterprise-grade security with multiple layers of protection:

End-to-end encryption for all file transfers and communications
HIPAA-compliant infrastructure for healthcare clients
Signed NDAs with all linguists and staff members
Secure client portals with two-factor authentication
Regular security audits and SOC 2 Type II compliance

Do you offer volume discounts for enterprise clients?

Yes, we provide customized enterprise pricing based on volume and commitment:

10-20% discount for monthly volumes exceeding 100,000 words
Dedicated account management for contracts over $50,000/year
Custom SLAs and priority queuing for enterprise accounts
Flexible billing options including net 30/60/90 terms
Bundle discounts for multiple service combinations

What file formats do you accept and deliver?

We work with 150+ file formats including:

Documents: Word, PDF, PowerPoint, Excel, Google Docs
Design: InDesign, Illustrator, Photoshop, Sketch, Figma
Development: JSON, XML, YAML, Properties, PO files
Media: SRT, VTT, ASS, MP4, MOV (for subtitling)
Medical: HL7, DICOM, CDA, FHIR formats

Translation Services

How do you maintain consistency across large translation projects?

We ensure consistency through advanced CAT tools and quality processes:

Custom translation memories (TMs) for each client
Terminology databases and glossary management
Style guide development and enforcement
Dedicated project teams for large accounts
Multi-stage review process with consistency checks

What is the difference between machine translation post-editing and human translation?

MTPE vs Human Translation serves different needs:

MTPE: 40-60% cost savings, 2-3x faster, ideal for internal documents
Light post-editing: Basic accuracy, suitable for gist understanding
Full post-editing: Publication quality, comparable to human translation
Human translation: Maximum quality for marketing, legal, medical content
Transcreation: Cultural adaptation for marketing and branding

Do you provide certified translations for official documents?

Yes, we provide USCIS-accepted certified translations:

ATA-certified translators for 30+ language pairs
Notarized translations with affidavit of accuracy
Apostille services for international use
Same-day certification for urgent immigration cases
Electronic and hard copy delivery options

How do you handle industry-specific terminology and jargon?

We employ subject matter experts for specialized content:

Medical: MD and PhD holders with clinical experience
Legal: JD holders and court-certified interpreters
Technical: Engineers and IT professionals
Financial: CPAs and finance professionals
Custom glossary development during onboarding

Can you handle website and software localization projects?

We offer comprehensive localization services:

CMS integration (WordPress, Drupal, Adobe Experience Manager)
String extraction and management for mobile apps
UI/UX adaptation for target markets
Functional and linguistic testing
Continuous localization via API integration

Accessibility Services

What standards do your 508-compliant documents meet?

Our documents meet all federal accessibility requirements:

Section 508 of the Rehabilitation Act compliance
WCAG 2.1 Level AA conformance
PDF/UA (ISO 14289) standards
ADA Title II and III requirements
HHS and DOJ accessibility guidelines

How quickly can you provide CART services for live events?

We offer flexible CART scheduling:

24-hour notice for standard events
Same-day emergency CART with 4-hour notice
Remote CART via Zoom, Teams, or custom platforms
On-site CART providers in 50+ major cities
98.5% accuracy rate with certified providers

What's included in your accessibility testing and remediation service?

Our comprehensive accessibility audit includes:

Automated testing with Axe, WAVE, and JAWS
Manual testing by users with disabilities
Detailed VPAT (ACR) documentation
Priority-ranked remediation roadmap
Developer training and implementation support

Can you convert complex PDFs with tables and graphics to be accessible?

Yes, we handle complex document remediation:

Data tables with proper headers and navigation
Alt text for images, charts, and infographics
Math equations using MathML
Interactive forms with proper labeling
Multi-column layouts with correct reading order

Do you provide ASL interpretation for virtual meetings?

We offer certified ASL interpretation services:

RID-certified interpreters nationwide
Platform integration (Zoom, Teams, WebEx, Google Meet)
CDI (Certified Deaf Interpreters) when needed
Medical and legal specialization available
Video remote interpreting (VRI) 24/7

AI Development Services

What types of data can you collect and annotate for AI training?

We handle diverse data types for AI training:

Text: 10M+ documents in 200+ languages
Speech: 50,000+ hours of transcribed audio
Images: Bounding boxes, segmentation, classification
Medical: Anonymized clinical notes and imaging
Custom collection based on your specifications

How do you ensure data quality for large language model training?

We implement rigorous quality control:

Multi-tier annotation with inter-rater reliability checks
Native speaker validation for language-specific content
Automated quality assurance pipelines
Bias detection and mitigation strategies
Continuous feedback loops with model performance metrics

Can you develop custom AI models for specific industry needs?

Yes, we develop industry-specific AI solutions:

Healthcare: Clinical NLP, diagnostic assistance models
Legal: Contract analysis, discovery automation
Financial: Risk assessment, compliance monitoring
Fine-tuning of GPT, BERT, and other foundation models
On-premise deployment options available

What is your Elixir platform and how does it work?

Elixir is our AI-powered self-serve platform:

Instant translation with 95%+ accuracy
Real-time collaboration and review tools
API integration for continuous localization
Custom model training on your content
Pay-as-you-go or subscription pricing

How do you handle sensitive data in AI development projects?

We maintain strict data governance:

HIPAA-compliant infrastructure for healthcare data
Automated PII detection and redaction
Differential privacy techniques
Secure enclaves for sensitive processing
Data retention policies aligned with regulations

Healthcare

What healthcare regulations do you comply with for medical translations?

We maintain full healthcare compliance:

HIPAA Business Associate Agreements (BAAs)
FDA guidance for medical device labeling
ICH guidelines for clinical trials
EU MDR requirements for European markets
ISO 13485 quality management system

Can you provide court-certified interpreters for legal proceedings?

Yes, we provide certified legal interpreters:

State and federally certified court interpreters
Simultaneous and consecutive interpretation
Deposition and arbitration services
Attorney-client privilege protection
Equipment provision for multi-party proceedings

How do you support government agencies with language access compliance?

We provide comprehensive compliance support:

Title VI language access plans
Executive Order 13166 compliance
GSA schedule contract pricing
FedRAMP authorized cloud services
Vital document translation programs

What financial services do you specialize in?

We serve all financial sectors:

Annual reports and investor communications
Regulatory filings (SEC, FINRA, international)
Marketing materials with transcreation
Customer service in 50+ languages
Fintech app and platform localization

How do you handle educational content for K-12 and higher education?

We provide education-specific services:

IEP and special education document translation
Parent communication in native languages
Textbook and curriculum localization
E-learning platform accessibility
Academic transcript evaluation and translation

Government

Legal

Finance

Technology

Process & Logistics

How does your quality assurance process work?

Our TEP process ensures maximum quality:

Translation by native-speaking subject matter expert
Editing by second linguist for accuracy
Proofreading for final polish
Client review round with revisions
Final QA check using automated tools

What project management tools do you use for client collaboration?

We offer flexible collaboration options:

Dedicated client portal with real-time updates
Integration with Slack, Teams, or your preferred platform
Project dashboards with timeline tracking
Version control and change management
API access for automated workflows

How do you handle project changes and rush requests?

We accommodate flexible project needs:

Change requests accepted up to 50% completion
Rush surcharge of 25-50% for urgent delivery
Weekend and holiday availability
Partial delivery options for large projects
Priority queuing for premium accounts

What are your payment terms and methods?

We offer flexible payment options:

Credit cards, ACH, wire transfers accepted
Net 30 terms for established accounts
Purchase orders from organizations
Retainer agreements for ongoing work
Multi-currency billing available

How do you measure and report on service performance?

We provide comprehensive reporting:

Monthly KPI dashboards with quality scores
On-time delivery rate (currently 99.2%)
Customer satisfaction surveys (4.8/5 average)
Cost savings analysis and recommendations
Quarterly business reviews for enterprise clients